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F.A.Q.

Q:  Am I required to create an account in order to purchase from Sassy Sweet Somethings?

A:  No, creating an account with SSS is completely optional; however, it does ensure that you are notified of upcoming sales, markdowns, and special events including coupons, coupon codes, and giveaways!

Q:  Do you ship internationally?

A:  Not from this website, but we do ship internationally from our ebay store Sassy Sweet Somethings - please  click on this link http://stores.ebay.com/Sassy-Sweet-Somethings?_rdc=1

We will be happy to ship to your country from the link above.  You, the Buyer, are responsible for all tariffs, taxes, etc. that are incurred from your purchase.

 

Q:  Do You have a physical boutique?

A:  Nope!  We are an online boutique only!  This helps to keep prices affordable!

 

Q:  Can I shop on my phone or tablet?

A:  Yes, please! 

 

Q:  Do You Charge Sales Tax?

A:  If you live in Texas, you will be charged sales tax at the rate of 8.25%.  We are required by law to collect sales tax.

 

Q:  What Methods of Payment does Sassy Sweet Somethings Accept?

A:  We Accept Most Major Credit Cards through Shopify Payments as well as Paypal. 

 

Q:  What are Shopify Payments? 

A:  Shopify Payments is a payment gateway similar to Paypal; however, it is only available to stores in the USA, Canada, the UK, and Australia at this time.

 

Q:  Do you have gift certificates available for sale?

A:  Not at this time.

 

Q:  How quickly will my item(s) be shipped to me?

A:  Your Item(s) are usually shipped to you w/in 1 day after your payment clears...Occasionally, it may be a bit longer, but we will certainly be in touch with you by email  to let you know the status of your order.

 

Q:  What Shipping Methods Do You Use?

A:   We use USPS, UPS, and Fedex Ground for shipping.  They have the best rates and delivery options.  Most of our items have free shipping.   After all, most of us would rather spend our money on clothing and accessories, not shipping charges!!!

 

Q:  How Are Returns Handled?

A:  If you are not completely satisfied with your purchase from Sassy Sweet Somethings, please contact us w/in 24 hours of receipt by emailing us at info@sassysweetsomethings.com to let us know you are returning your item.  Please include your name, item description, and order number in your email.

You may return your item in its original condition, with all original packaging  & tags within 7 days of receipt.  This means your return package must be postmarked w/in  days of receipt.

Original condition means that your item(s) must be clean,  unworn, and free from odors including cigarette smoke, perfumes, etc. 

Upon receipt and thorough inspection,  we will credit your account with the original payment method.   There will be a 15% restocking fee on all orders.

Earrings, intimate items, swimwear, & sale items are non-returnable.

You, the buyer are responsible for all return shipping costs.  Original shipping charges are not refunded when merchandise is returned.

Please do not post negative reviews or comments on social media without letting us have a chance to make things right because, here in Texas,  we aim to please!

Returns must be in original condition, unworn, and free from odors including cigarette smoke, perfumes, etc. 

Email should include your name, email address, phone number, order number, and reason for return.

Any packages returned w/o return approval will be rejected.  If you feel you received a damaged or defective item, please contact us w/in 1 day of receipt so that your return process can begin.

Thank you for your understanding!

 

Q:  Is your silver jewelry sterling?

A:  Most of our jewelry is made of "lead & nickel compliant" alloy metals.  Some is made of rhodium, which is a high grade metal.  We do plan to add sterling silver jewelry in the very near future;  all sterling silver jewelry will be noted as such; otherwise it is a high end alloy.

 

 Q:  What does lead & nickel compliant mean when referring to the jewelry you sell?

A:   The term "lead compliant and nickel compliant" means that the piece of jewelry conforms to the standards set forth by the Consumer Product Information Act which was signed into law in 2008.  Please note that our jewelry is for adults only!  Our high end costume jewelry is purchased from vendors in the USA.  Some of it is imported by these vendors and some is made in the USA.  Sara (one of SSS owners) has been selling jewelry from these same vendors for many years and has never had one piece returned or complained about!